Why Law Firms Need Managed Services
The law industry isn’t known for embracing change quickly: tradition can trump a willingness to embrace new technologies. Yet digital technology has become an essential part of many lawyers’ working day. Partnering with a managed service provider (MSP) provides support and enhanced cybersecurity during this evolution.
Lawyers rely on technology today to:
- communicate with colleagues and clients;
- exchange documents;
- schedule events and share calendars;
- research precedent and legal issues;
- streamline file management;
- automate menial tasks;
- track billable hours;
- invoice clients and pay vendors;
- access information from mobile devices, when and where needed;
- virtually conference during the pandemic.
Now, imagine the disruption if that tech-savvy firm’s systems went down, even just for a few hours. No, this is not an argument to return to paper-pushing and the old-school methods; it’s a reminder that you need an IT expert at the ready in case something goes wrong. Plus, an MSP can manage and watch systems to help prevent the worst.
The MSP Solution
Legal service provider clients expect digital proficiency. They want to schedule appointments online; they want to upload documents to the cloud instead of coming into the office; they are looking to provide digital signatures and pay securely online. The MSP can set up software to meet customer expectations without risking compliance or cybersecurity.
An MSP with experience in the legal industry can also boost competitive advantage. These IT experts can identify opportunities to improve productivity. It may be a faster network or computer upgrades, or you may benefit from improving software integrations and adopting better collaboration tools. The MSP’s initial tech review may also save you money. They’ll identify where you are overpaying or places to streamline software licenses.
Also, on the financial front, the law firm can enjoy a consistent budget line item working with an MSP. Instead of waiting for something to break and then looking for someone to fix it, you’ll have expert ITs on call, which can reduce costly downtime. Better still, the MSP will take preventative action to avoid that downtime in the first place. This includes keeping your antivirus and security updated and checking technological asset health.
The MSP’s small, ongoing fee is something you can plan around. The ongoing monitoring makes a budget blowout less likely, as well.
Managed IT services offer proactive support plus enhanced security. They understand the importance of end-to-end, layered security. They know the threats to a legal firm and can recommend quality precautions. Attorneys need to secure sensitive data and documents to remain compliant. The MSP can suggest secure storage and backup to perform the essential tasks.
Further on security, the MSP has the know-how to help your firm become more mobile, but safely. Your tech partner can put systems in place that allow your team to securely work when and where they need to.
It also helps to have a dedicated support team available. They’ll already know your firm and its technology. This can speed up the response if there are ever issues, plus, you have a consultant to call with questions about new technological innovations.