A better way?
Managing all of the different services through various suppliers can get complicated, not to mention expensive. Just when you’re on top of everything, a new update or security scare needs to be prioritised.
When something breaks or needs updating you either need to pay for a repair or finance new equipment, meaning less budget for other IT projects, which can be particularly tough for small businesses with limited resources.
Having to contact a different provider for your IT, phone, internet, and printers is a hassle and time consuming. And when something goes wrong it all gets messy; ‘Supplier A’ blames ‘Supplier B’, who in turn blames ‘Supplier C’. Sound familiar…
Surely it could be more straight-forward… With a Managed Service Provider (MSP) it can be.
Do you need a managed service provider?
At Gopher we work with a number of SMEs who choose to outsource their IT to our friendly team as a way of making their own staff so much more effective and able to focus on their own skill set.
IT Support Challenges facing SMEs
Hardware, Software & Firmware Issues
Monitoring if it’s safe to update is a mammoth task – but it’s what we do.
Website & Server issues often go unnoticed
Every week numerous vulnerabilities are discovered that affect systems used by millions of websites around the globe.
Checking to see if you’re protected can often be difficult, but we make sure that you are.
Limited ability to support mobile devices
This can negatively impact your employees’ ability to work when away from the office. Our service makes sure that employees’ mobile devices can run every program your business needs for its successful operation.
Poor software performance is often never resolved
Reducing Capital Expenditure
Enabling effective Team Working
We have developed systems that will allow your employees to safely collaborate whenever and wherever they need to.
Maintenance can conflict with users’ working patterns
No business would want its employees to experience a major windows update at 9am on a Monday morning.
Ensuring updates and security patches are performed is critical. We ensure that necessary maintenance is performed with intruding on employees.
Mobile and remote workers are often difficult to support
Some legacy systems, like intranets, were designed before laptops & phones were in widespread use.
How you support remote workers, and how they get the support they need can often be a resource drain.
Best endeavours support with foggy accountability
When knowledgeable people are nominated as the office IT go-to person, on top of their other responsibilities, structure and policy is often ignored.
This can mean that when things go wrong it is often difficult to determine a cause and take appropriate action to prevent a repeat of the incident in the future. As a result, issues can accumulate until critical systems and the whole company is affected.
Growing backlog of issues
Maintaining IT systems and resolving issues is often considered a lower priority than other, seemingly more revenue related business functions.
However, nothing can negatively affect revenue as much as when critical systems and consequently the whole company is affected.
Dedicated specialists increase staff costs
Hiring permanent employees to fulfil IT functions will incur a significant increase in admin and fixed costs. It also creates logistics issues, such as what happens when the IT person is on holiday or has taken ill?
Outsourcing your IT removes all logistical issues whilst delivering expert, immediate support at competitive prices.
Self-Service support can be inefficient
If your primary interest isn’t IT, then figuring out what’s going wrong can be very hard.
Handing over to an experienced IT professional removes the issues from the user & allows for faster resolution.
Single points of expertise
A single point of expertise becomes a single point of failure when they’re away or unavailable and should be avoided.
Inaccurate or missing documentation
A poor knowledge base leads people down the wrong track, meaning they waste time & resources.
Employee turnover leads to loss of critical information
Workflows become inefficient when information isn’t stored in easily accessible locations. This can frustrate employees’ attempts to collaborate. But investing in scalable system architecture is very expensive. A private, outsourced cloud network with dedicated IT support permits businesses to set fixed budgets and avoid unexpected and costly surprises.
Support staff knowledge lags behind the speed of technology adoption
New technology is often underutilised due to a lack of knowledge on how to make the most of its functionality. We can provide the support and training to ensure your employees are up to speed on the capabilities of your tech.
Lack of resources to support BYOD
Employers today often encourage their employees to bring their own devices to work (BYOD). This practice encourages uninterrupted work habits and greater efficiencies. However, without seamless integration of employee’s devices with their companies’ legacy systems the potential for enhanced functionality will be lost.
Missing IT Support Management Info
Are you fixing the symptoms or the causes of an issue? And can you accurately map the data of an issue?
Predicting IT costs
Every business wants fixed and stable costs. By outsourcing your IT requirements, you can achieve this and avoid unexpected demands on your budget.
Our approach to IT Support
Care & Maintain
Preventative maintenance means fixing root causes early before users experience the symptoms.
Microsoft Windows Management
iOS & Android Management
Internet Access Management
Office 365 Management
Other SaaS Management
Alert & Resolve
Prioritise important issues for immediate action whilst bundling lower priority niggles to a time that suits.
Remote Access issue resolution
On-Premises issue resolution
Network Operations Centre
Service Level Agreements
24x7 real-time device health reporting
Disaster & Data recovery services
Asset Discovery & Management
Out of Hours issue resolution
Understand & Avoid
Identify systemic issues that keep causing problems and lower the burden on users for Steps 1 and 2.
Software and Firmware upgrades
Quarterly IT Checkup
Ticket Analysis to identify repeating issues
Professional documentation of your IT Estate
Supplement your existing IT staff
Onboarding and offboarding for your staff
How can we help you?
Get in touch with us today and we will do our best to answer any questions you may have.